Frequently Asked Questions
What kind of photos work best?
Clear, well-lit photos showing your pet’s face and features work best. Natural light is ideal! Avoid blurry or shadowed images. If you’re unsure, upload your best photo — our team will let you know if it’s suitable before we begin.
Can I include more than one pet in the portrait?
Yes! You can choose a multiple-pet option if you’d like your pets featured together. Each additional pet requires a little extra time and detail, but it’s well worth it for a truly special piece.
Do you show a preview before printing?
Yes! You’ll receive a digital preview by email before printing begins. Once you approve it, your artwork goes to production.
Can I make changes after I’ve approved the preview?
Minor adjustments can be made before printing (e.g. colour tone or small detail), but once production starts, we can’t make further changes.
Do you show a preview before printing?
Yes! You’ll receive a digital preview by email before printing begins. Once you approve it, your artwork goes to production.
Shipping & Delivery - How long will my order take?
Each portrait is made to order. Please allow:
- Artwork creation: 2–5 business days
- NZ delivery: 5–10 business days after production
- International delivery: 10–20 business days (depending on location)
- You’ll receive tracking details once it ships.
Can I gift a PetPrints portrait to someone?
Absolutely! PetPrints make beautiful gifts for birthdays, holidays, or special occasions. You can ship directly to the recipient and include a custom message at checkout.
Do you create memorial portraits?
Yes — we often create portraits to honour pets who’ve passed away. Many customers find it a meaningful way to remember and celebrate their pet’s life.
What if I’m not happy with my portrait?
We want every customer to love their piece. If there’s an issue with the final product or it arrives damaged, please contact us within 7 days of delivery and we’ll make it right.